Last week I wrote an article discussing the decline of customer oriented services by airlines in the United States. I promise to tell my own personal story of a recent trip I took involving an airline. Now it’s time for me to tell the tale. You won’t believe what happened.
On April 23, 2017 I flew on American Airlines to Gulfport Mississippi to attend a meeting the following day. While I had planned to fly back in the evening of April 24 I was unable to do so as, at least from my computer searches, American Airlines, my airline of choice, had no flights available for me. I decided to take the first flight out from Gulfport on Tuesday morning of April 25. At 6 AM I left Gulfport Mississippi on AA flight 5788. We arrived in Dallas-Fort Worth right on time. I went to my gate for my second flight, AA 1241, which was to leave at 8:44 AM Central daylight Time. Continue reading