When I am contacted by meeting planners, corporations, and members of Associations about speaking at their events I am most often asked if I can speak about teamwork and team building. As a keynote speaker I can tell you that this is indeed a subject which seems to be on the minds of company executives, workers, and to some degree most of us. We all seem to value highly the idea of working together. During companywide and executive retreats often times there will be some sort of “team building exercise.” Management constantly talks to staff about “the Team.” Many books have been written on the subject.

Paraphrasing Patrick Lencioni’s observation from his book The Five Dysfunctions of a Team, if teamwork is so important and we all value it so much why is it so hard to achieve? Good question! We work together, oftentimes more than we realize, but we seem to not be able to work together. We rely on each other in so many ways throughout the day, but we seem not to recognize this fact. For example, our automobiles are built by teams.

When Henry Ford developed our modern conception of the assembly line his efforts typified TEAMWORK in action. Unfortunately, many company executives feel they do not have great team relationships or, at least, they feel many of their employees do not have the “right team spirit.” The term has become almost trivialized and cliché. Most of us have lost sight of the value and strength of the human team. We have forgotten how to make and keep great teams going.

It is not surprising that people ask me to speak about teamwork since teamwork means something very personal and extraordinary to me. I have understood the importance and value of teamwork from the time I received my first guide dog, Squire, when I was 14 years old. But life’s school taught me a dramatic lesson about teamwork, when successful teamwork essentially saved my life in 2001 when my fifth guide dog, Roselle, and I worked together to escape the terrorist attacks on the World Trade Center on September 11, leading others to safety moments before the tower collapsed.

Teams must be grown and nurtured. Although one individual usually is the team leader all team members must do their part. For me, the team worked dramatically well on 9-11. That story will always be a part of my life and I enjoy sharing it.

I have another amazing story of teamwork I would like to share with you. It is one most people don’t know about, but it is one that has changed the lives of millions of people around the world. It is a story that has been 35 years in the making and will continue to unfold, creating a lasting impact for years to come. It is the story of how Teamwork can be an essential ingredient for technological innovation

In 1974 a young inventor named Dr. Raymond Kurzweil developed a process which would allow a special camera to take a picture of a printed page and convert the information that it saw into either voice or recognizable text which could be displayed on a computer screen or stored in a computer file. What made Ray Kurzweil’s invention so unique and exciting was that his device successfully employed for the first time optical character recognition techniques to scan printed or proportionally spaced material such as that which is found in magazines and books.

Ray had an interest in helping blind people read printed information. With this in mind he contacted the National Federation of the Blind with his first idea for an application of his device to see if there might be an interest in helping him take his “reading machine” from a prototype concept to a real production model reading device for the blind. As it was described to me, Ray Kurzweil told leaders of the NFB when he first spoke with them that he had a machine that really would read books and magazines out loud to blind people.

Many would-be inventors have approached the NFB with claims that they had invented devices which could do everything from help blind people see again to help them “read” books without the so-called need for Braille. Ray’s claim was met with a fair degree of skepticism. Even so, there was something different about him. As a result, some leaders of the Federation traveled to the Kurzweil laboratories in Massachusetts to see this incredible sounding machine for themselves.

It is hard to imagine the surprise and thrill that these blind leaders felt when they arrived at Ray Kurzweil’s facility and placed magazines and books which they brought with them on the reading machine and actually heard the system read their own pages aloud to them. Never before had blind people been able to independently read printed information at normal reading speeds.

Almost immediately Dr. Kurzweil and his team, and Dr. Kenneth Jernigan, then president of the National Federation of the Blind, and a team of Federationists began to develop a plan to fund the Kurzweil Reading Machine project. By 1975 it had been decided that the NFB would purchase five prototype machines at a cost of $50,000 per machine and place these machines around the country in order to test them and to provide feedback to Ray Kurzweil about what features needed to be in a real first model of the Kurzweil Reading Machine.

I officially joined the project in 1976; working under James Gashel, the NFB’s Director of Governmental Affairs, I was hired to coordinate the day-to-day activities and efforts of the NFB-side of the project. My job was to take the five machines purchased by the Federation and place them around the country in locations where blind people would have access to them. I had to train users in each location, ensure that the machines operated correctly, collect user data, and feed that data back to Ray Kurzweil and the leadership of the NFB. For 18 months I traveled around the country living mostly in hotels and visiting the various sites where machines had been placed. At that time the Kurzweil Reading Machine weighed several hundred pounds and consisted of a very heavy scanner and an even heavier computer processor, each housed in their own cabinets. To provide some sort of portability the machines were each placed on a heavy-duty rolling cart.

A lot of teamwork was required all around to make the project a success. It is not often that an inventor allows prototype models to leave the laboratory much less be taken completely out of their control. Never-the-less, that is exactly what happened in the case of the Reading Machine. A team of blind people ran the NFB project, maintained the machines, wrote training curricula, trained other blind people how to use the machines, and scientifically collected data which, in early 1979 led to the first production model of the Kurzweil Reading Machine becoming available on the open market.

Over the years Dr. Ray Kurzweil has often praised the team effort created when he joined forces with the organized blind to make his invention a reality. As far as blind people were concerned, the early machines were problematic since they did not read as well as blind people would have really liked them to. Some of us understood that this technology would go through many stages of evolution before a high degree of reading accuracy was achieved. Never-the-less, even the early machines allowed many of us to read books that were previously unavailable to us. We could also read magazines, papers, and other printed material which allowed us to remain current with our times. A whole new world had opened for blind people.

The success of that early team was due to the commitment of all parties to work together even though the various members were scattered throughout the United States. Solid leadership and good motivation from the tem leaders helped keep us all on track.

Fast forward in time to the year 2001. One of Ray Kurzweil’s dreams has always been to make his machine a truly portable device. Ray often talked to me and others about his goal to create a truly portable pocket-sized reading machine which any blind person could use anywhere. In the years between 1979 and 2001, the Kurzweil Reading Machine indeed went through several evolutionary changes. It became smaller and less expensive. In the mid-1990s the software driving the machine was ported over to the Windows operating system so that it could be run on any PC. In addition, scanner drivers were developed so that many of the emerging, less expensive scanners could drive the optical character recognition software. By 2001 the software costs $995 and the rest of the machine consisted of a typical PC or laptop computer with sound card and a scanner which cost from $150-$300. These newer systems costs much less, but they were not really portable.

Throughout the life of this project, Ray Kurzweil kept an ongoing dialogue and relationship with the National Federation of the Blind. In 2001 he approached the Federation with the idea of making a portable reading machine system. By 2001, Ray was acknowledged as one of the world’s foremost futurist, inventors, and forward-looking thinkers. Part of his methodology was to study technology and essentially predict where it would be in five, 10, 20, or even 50 years. In talking with Dr. Marc Maurer, president of the National Federation of the Blind in 2001, Ray proposed undertaking the development and production of a portable reading machine by 2006. Ray believed it would take that long for the technology of handheld computers to progress to the point where it could support the processing requirements and speed of optical character recognition and speech production.

In 2005, prototypes of what would be called the new “KNFB Reader” were put in the hands of blind people for testing. 100 machines were provided for testing and evaluation to create the feature set that would go into the production model.

In July of 2006, the KNFB Reader was officially introduced for sales to the blind of the world at the national convention of the National Federation of the Blind. Again, as Ray Kurzweil attested, it was the success of the entire team of his developers and blind people throughout the United States which made the portable reading machine a reality.

The machine consisted of a small, high-end digital camera attached to a high-end personal data assistant or PDA. The system sold for $3,295. Although the system wasn’t really pocket-sized, it was truly portable. I recall traveling to Japan and around the United States reading material I had never read before including such mundane things as literature in hotel rooms and restaurant menus. The machine fit into my laptop computer case along with my computer, Braille note taking device called a BrailleNote, and other items I routinely carried with me on my travels. Reading truly became an adventure and it was available wherever I went.

Ray and the team weren’t finished yet. By the beginning of 2008, a new company called KNFB Reading Technologies, a joint venture between the National Federation of the Blind and Korowai Technologies, Inc., had been formed. Its first task was to develop a second generation of the KNFB Reader called the KNFB Reader Mobile. This time, the hardware platform was a high-end cell phone, making the reader a truly portable, pocket-sized device.

As usual, a well-rounded team of beta testers was recruited to take prototypes out into the world and to test them everywhere they could. Later in 2008, the new KNFB Reader Mobile went on sale for $2,195. By the end of 2008, due to cell phone cost reductions and encouraging initial sales, the price of the reader dropped to $1,640. Now, for the first time in history, many blind people could afford the technology that would allow them to read most printed material in a truly independent manner.

Ray Kurzweil has a future vision for his “reading machine” to do even more than just read print. There is no doubt a great future for this device as it evolves, but we will have to wait for the technology to catch up to Ray’s ideas.

The dream and the idea began with Ray Kurzweil, a rare individual who possessed the technical expertise to create the machine itself which allows blind people to read printed material. There is not doubt, however, that the technology would not be where it is today if not for the teamwork created between the inventor and the thousands of blind people who have partnered with him to make the machine a reality. This teamwork, evidenced by the development, production and evolution of the Kurzweil reading machine technologies, is a true demonstration of how many people can work together for a common goal, transcending diverse backgrounds, diverse experiences and expectations to achieve a transformational result.

Companies desiring to increase the effective outcomes of teamwork in their own organizations could take lessons from the Kurzweil project. It took the leadership of only two people, Ray Kurzweil and Kenneth Jernigan, to get this incredible project off the ground, with the added leadership of Marc Maurer to keep the successful momentum going – OVER 34 YEARS! Every step of the way, team members across the country, both inside and outside of Ray’s company, remained focused on collaboration to achieve the ultimate unifying goal and end result. And the collaboration, passion and vision continue.

As I said in the title of this article this team is as good as it gets. The accomplishments have been and continue to be tremendous. Those of us privileged to be involved with this project, in my own case from its very earliest phase, hope to share this model of success, innovation and inspiration to help other teams striving to make the lives of others more rewarding and enriching. Where successful teams thrive, the future is a bright and hopeful place.

For more information about the new KNFB Reader, please visit: http://knfbreader.michaelhingson.com

Earlier today I decided to put a little adventure in my life and answer an invitation to take an online survey. In this case I knew the source of the survey and was expecting it. In the course of answering the numerous questions on a wide variety of subjects I was asked my employment status. I was asked to check the box most relevant to my situation. The choices I was given included “employed,” “concerned about my employment status,” “have a family member who is unemployed,” “unemployed,” and “retired or disabled.” “Ding ding ding” went the alarm bells in my head! “Retired or disabled”? What a strange choice to offer. I am sure that the creator of the survey had the best of intentions, but in that one choice he or she promulgated the long-standing inequality faced by disabled people and once again promoted the perception that disabled people could not really be employed.

As a disabled person or, if you will, a person with a disability, I encounter daily misconceptions and incorrect perceptions about my blindness. For example, when I am using my guide dog people often ask me questions such as “how does your dog know where it is going” or “how did your dog know to make that last left or right turn”? The perception is that the dog does everything and that I just tag along for the ride. When I use my white cane instead of a guide dog people seem to think that I’m even worse off and are always asking if they can “help” me especially when in the course of walking my cane encounters an obstacle. In reality, the cane is supposed to find obstacles and objects and then I determined how to go around or avoid them. However, sighted people interpret my cane locating an object as me bumping into it which in fact is hardly the case.

I understand these misconceptions because from birth, children in our society are taught to see without getting any real instruction about how to use their other senses as alternatives to sight. We do not teach children real inclusiveness where disabilities are concerned. Our children grow up to believe that if they could not see they would not be able to function.

For many years the Gallup polling organization has conducted surveys which show that one of the top five fears in our country is the fear of blindness. To a slightly lesser degree, so-called able-bodied people fear most any disability according to Gallup surveys. Certainly we all feel afraid of the possibility that we might lose something that we deem important in our lives. Losing a sense or”ability” would constitute a dramatic change in the way any of us live. However, there’s a difference between the fear of losing an ability and the perception that without it we could not live a “normal life.”

When people ask me if I need assistance while walking down the street I know for the most part they have the best of intentions. The fact is, like any of us, sometimes I even need assistance. Each one of us needs help and assistance from time to time. For example, someone simply walking to their car while carrying a number of bags or packages can always use an extra hand or two. There is the occasional person who will offer assistance to an individual laden down with stuff they are caring to their car. Far be it from me to condemn someone who offers me assistance because the person asking to help might very well be the one who would lend an extra hand to the person carrying all those packages.

The fact is, however, that many people offer assistance to persons with a disability because they do not know that disability does not mean lack of ability or competence. For my part, it is important that I respond appropriately to offers of help. It does no one any good to react in anger to offers of assistance. An invitation to help is at least an opportunity to educate just a bit. I must admit that sometimes the role of constant educator does get a bit trying. Nevertheless it is important to me to be patient, and sometimes even bite my tongue while attempting to change someone’s incorrect perception about what I can and cannot do.

I am often asked if I believe that blind and other disabled persons are better off today than in the past. In some ways I believe that we are. For example for me as a blind person Braille is easier and cheaper to produce. Technology offers me a plethora of ways to access information, travel more independently than ever, and in general live life with less difficulty than before those technological marvels were made available to me.

On the other hand, are we more socially integrated into society than we were 50, 20, or even 10 years ago? I think not, or at least I do not believe that we are significantly better off from a true social integration standpoint. The survey I took this morning is a perfect example of the lack of integration we face. Rather than offering an option of “retired or disabled” a more appropriate choice of words would’ve been “retired or unable to work”. Being unable to work opens up a whole realm of possibilities including temporary injury, illness, a family situation, and yes even a possibility of a severe disability which specifically keeps someone from working.

I will know that I am truly integrated into society when people regard me as amazing because of some amazing thing that I do rather than because I do the same things that they do except that I happened to be blind. I will know that I’m a real first-class citizen when I can walk into restaurants with friends and the wait staff asked me for my order rather than asking my sighted colleagues “what does he want?” I will know that I have arrived when I can go to meetings and conventions where all the materials given to sighted people are available to me in Braille or another accessible form.

In 2008 we elected a new president of the United States who ran on a platform of change and hope. President-elect Obama’s platform included statements reflecting his concern about improving the status of persons with disabilities in this country. I hope he follows through on the views he expressed on his website during the campaign concerning disabled people.

True and full integration is not easy. It starts with desire and it continues with education. I invite your comments and thoughts on the discussion. Only through enlightened and frank talk can we come to a better understanding of ourselves and each other and eventually attain a real inclusive world.