The Saga of Flight 1241

Last week I wrote an article discussing the decline of customer oriented services by airlines in the United States. I promise to tell my own personal story of a recent trip I took involving an airline. Now it’s time for me to tell the tale. You won’t believe what happened.

On April 23, 2017 I flew on American Airlines to Gulfport Mississippi to attend a meeting the following day. While I had planned to fly back in the evening of April 24 I was unable to do so as, at least from my computer searches, American Airlines, my airline of choice, had no flights available for me. I decided to take the first flight out from Gulfport on Tuesday morning of April 25. At 6 AM I left Gulfport Mississippi on AA flight 5788. We arrived in Dallas-Fort Worth right on time. I went to my gate for my second flight, AA 1241, which was to leave at 8:44 AM Central daylight Time. Continue reading

AMC Theaters Agrees to Improve Services for Blind Movie-Goers

AMC Theatres Logo

San Francisco, CA – April 28, 2017 – AMC Theaters (AMC) has reached an agreement with several blind individuals, the California Council of the Blind (CCB), and the LightHouse for the Blind and Visually Impaired in San Francisco (LightHouse) to ensure blind customers have reliable access to audio description services at AMC movie theaters nationwide.

Audio description is a verbal description of the visual events on screen, which plays between pauses in dialogue. Many movies come with audio description tracks, and customers who are blind or visually impaired can listen to audio description through special headsets that are available at the theatres. With audio description, people who are blind and visually-impaired can fully enjoy the important and beloved American pastime of going to the movies. Continue reading

Service? What is That?

Like most Americans I have been appalled and mystified by the recent treatment of passengers by U.S.-based airlines. A doctor was dragged off one aircraft even though he had a paid and ticketed seat because the airline over booked and wanted his seat to transport a crew member to meet a flight. Another airline kicked a family off a flight because the airline wanted a seat, (appropriately paid for), that was occupied by a child. Another airline totally mishandled a situation in which a passenger put a baby stroller in the overhead compartment. There have been other incidences just as horrific as these, but time and space does not permit me to cite them all. Continue reading

How Do You “Unkill” a Lion?

Cecil the lion - laying downThe recent execution of Cecil the Lion in Zimbabwe by dentist Walter Palmer has created a media firestorm and a general outcry of anguish and anger throughout the world. If you were to ask most people they would like to raise Cecil from the dead and put him back in his protected reserve to live out his happy life. Unfortunately such is not to be the case. Continue reading

Observation About Living In Our Changing World

Earlier this week I wrote an article in which I discussed the changing world in which we live from the standpoint of terror and uncertainty.  I suggested that one of the things that each of us can do is to relax and go within ourselves to overcome fear and terror.  I realize that this is easy to say and many will feel that it is hard to accomplish.  Continue reading

Our Changing World

My wife and I spend a lot of time talking to each other.  We enjoy lively discussions and we do really communicate.  What I admire most about Karen is that from time to time during our discussions she says something that is not only profound, but it changes our whole discussion for the evening.  I look forward to these tidbits because they make me think and because they remind me of why I love her more each day.  Continue reading

Thoughts On Difference

Like many I sat glued to my television last week as the Grand Jury decision was read in the case of the shooting of the unarmed black teen, Michael Brown, by Officer Darren Wilson in Ferguson Missouri earlier this year.  As the decision unfolded I realized that no matter how the jury voted there would be great dissatisfaction.  Finally we learned that Officer Wilson would not be indicted for the shooting.  Immediately the protests began.  We have seen much violence and some destruction.  Even the St. Louis Rams got into the action when the Rams receivers all gave the now famous hands up gesture as they marched on the field prior to the Rams game yesterday.  The gesture has become the sign of solidarity for those opposed to the Grand Jury decision.  Continue reading

What Happened to the Coach?

cartoon showing coach teaching in front of class of peopleI have watched with interest the developments surrounding the recent debacle concerning the University of Michigan quarterback, Shane Morris, and the U of M athletic department. If you missed the news, during last Saturday’s game, Shane Morris suffered a concussion as a result of a brutal hit by the opposition. It was obvious to the CBS announcers and others that Mr. Morris was injured and probably received a concussion. Continue reading

Honoring the Memory Of 9-11

9-11 is an important day for all of us.  It represents a day when the world really did stop and all of us were given a choice to change and move on, or be paralyzed by fear.  Please remember those we lost on 9-11 and please pray for all the survivors who still cannot forgive and go forward.

I sit in my hotel room in Chicago watching the New York 9-11 event.  I remember the day well, but I also remember everything since that day.  We need to get back to an attitude of teamwork and working together.  We can be better than we are.

Let’s all work together and make this world a better place.  Tell our politicians to put aside their differences and figure out ways to team and not be so divisive.

God bless you all and God bless America.

Best,

Michael Hingson