Lawsuit Alleges Blind People Cannot Use Greyhound Website or Mobile App
Greyhound’s new buses include the MCI D4505 (above) and Prevost X3-45. (PRNewsFoto/Greyhound Lines, Inc.)
San Francisco (June 12, 2017): In February of 2015 Tina Thomas, who is blind, was planning a trip from her home in Los Angeles to Las Vegas to visit family and friends. She tried to book the trip on Greyhound.com, but her text-to-speech software couldn’t interpret Greyhound’s website. She called Greyhound to book her trip, explaining that she could not use the website, but Greyhound still charged her a “convenience fee” for booking by phone. She tried to use the website again earlier this year, but the experience had not improved.
Ms. Thomas and four other blind Californians, along with the National Federation of the Blind, have now sued Greyhound in federal district court. The lawsuit alleges that Greyhound has designed its website and app so that they cannot be used by the blind. This violates the Americans with Disabilities Act and state laws, the lawsuit says. Continue reading
After beta testing technology that provides remote assistant services for the blind, San Diego-based Aira has raised $12 million in a Series B round that it says will enable the company to expand its service to thousands of visually impaired users this year.
Aira takes advantage of the gig economy by connecting online independent contractors (via dedicated wireless bandwidth provided by AT&T) to guide low-vision users equipped with a modified version of Google Glass, the Internet-connected eyewear. Like an air traffic controller, Aira agents talk to users through a speaker in the eyewear to guide them through their surroundings, read menus, shop, and provide other real-time assistance.
The company developed the service with the help of the AT&T Foundry for Connected Health in Houston. After raising $3.3 million early last year, Aira tested its technology with about 300 users, founding CEO Suman Kanuganti said Thursday afternoon. They include Erich Manser, who used Aira’s technology to help run the Boston Marathon in April. Continue reading
Last week I wrote an article discussing the decline of customer oriented services by airlines in the United States. I promise to tell my own personal story of a recent trip I took involving an airline. Now it’s time for me to tell the tale. You won’t believe what happened.
On April 23, 2017 I flew on American Airlines to Gulfport Mississippi to attend a meeting the following day. While I had planned to fly back in the evening of April 24 I was unable to do so as, at least from my computer searches, American Airlines, my airline of choice, had no flights available for me. I decided to take the first flight out from Gulfport on Tuesday morning of April 25. At 6 AM I left Gulfport Mississippi on AA flight 5788. We arrived in Dallas-Fort Worth right on time. I went to my gate for my second flight, AA 1241, which was to leave at 8:44 AM Central daylight Time. Continue reading
San Francisco, CA – April 28, 2017 – AMC Theaters (AMC) has reached an agreement with several blind individuals, the California Council of the Blind (CCB), and the LightHouse for the Blind and Visually Impaired in San Francisco (LightHouse) to ensure blind customers have reliable access to audio description services at AMC movie theaters nationwide.
Audio description is a verbal description of the visual events on screen, which plays between pauses in dialogue. Many movies come with audio description tracks, and customers who are blind or visually impaired can listen to audio description through special headsets that are available at the theatres. With audio description, people who are blind and visually-impaired can fully enjoy the important and beloved American pastime of going to the movies. Continue reading
Like most Americans I have been appalled and mystified by the recent treatment of passengers by U.S.-based airlines. A doctor was dragged off one aircraft even though he had a paid and ticketed seat because the airline over booked and wanted his seat to transport a crew member to meet a flight. Another airline kicked a family off a flight because the airline wanted a seat, (appropriately paid for), that was occupied by a child. Another airline totally mishandled a situation in which a passenger put a baby stroller in the overhead compartment. There have been other incidences just as horrific as these, but time and space does not permit me to cite them all. Continue reading
The recent execution of Cecil the Lion in Zimbabwe by dentist Walter Palmer has created a media firestorm and a general outcry of anguish and anger throughout the world. If you were to ask most people they would like to raise Cecil from the dead and put him back in his protected reserve to live out his happy life. Unfortunately such is not to be the case. Continue reading
Earlier this week I wrote an article in which I discussed the changing world in which we live from the standpoint of terror and uncertainty. I suggested that one of the things that each of us can do is to relax and go within ourselves to overcome fear and terror. I realize that this is easy to say and many will feel that it is hard to accomplish. Continue reading
My wife and I spend a lot of time talking to each other. We enjoy lively discussions and we do really communicate. What I admire most about Karen is that from time to time during our discussions she says something that is not only profound, but it changes our whole discussion for the evening. I look forward to these tidbits because they make me think and because they remind me of why I love her more each day. Continue reading
Like many I sat glued to my television last week as the Grand Jury decision was read in the case of the shooting of the unarmed black teen, Michael Brown, by Officer Darren Wilson in Ferguson Missouri earlier this year. As the decision unfolded I realized that no matter how the jury voted there would be great dissatisfaction. Finally we learned that Officer Wilson would not be indicted for the shooting. Immediately the protests began. We have seen much violence and some destruction. Even the St. Louis Rams got into the action when the Rams receivers all gave the now famous hands up gesture as they marched on the field prior to the Rams game yesterday. The gesture has become the sign of solidarity for those opposed to the Grand Jury decision. Continue reading