Nold, a retired bus dispatcher from Madison, S.D., who has multiple sclerosis, travels in a wheelchair. “So he requires an aisle seat,” says his wife, Deb Nold.
But on a recent American Airlines flight from Fort Lauderdale, Fla., to Dallas, their airline balked when she requested one. He could have a confirmed aisle seat in the front of the aircraft, she was told, but he’d have to pay another $36.
Not so long ago, passengers with disabilities were practically guaranteed better seats at no additional cost — usually an aisle or bulkhead seat near the front of the plane in economy class. Continue reading