As Airlines Try To Monetize Seat Assignments, Are Disabled Passengers Being Left Behind?

I was mentioned in this blog post by BY | June 5th, 2017
 

Flying with a disability is never easy, but in the past, airlines have lightened the burden a little by offering passengers such as Scott Nold advance seat assignments.

Nold, a retired bus dispatcher from Madison, S.D., who has multiple sclerosis, travels in a wheelchair. “So he requires an aisle seat,” says his wife, Deb Nold.

But on a recent American Airlines flight from Fort Lauderdale, Fla., to Dallas, their airline balked when she requested one. He could have a confirmed aisle seat in the front of the aircraft, she was told, but he’d have to pay another $36.

Not so long ago, passengers with disabilities were practically guaranteed better seats at no additional cost — usually an aisle or bulkhead seat near the front of the plane in economy class. Continue reading

Blind Californians and Advocates Sue Greyhound

Lawsuit Alleges Blind People Cannot Use Greyhound Website or Mobile App

Greyhound’s new buses include the MCI D4505 (above) and Prevost X3-45. (PRNewsFoto/Greyhound Lines, Inc.)

San Francisco (June 12, 2017): In February of 2015 Tina Thomas, who is blind, was planning a trip from her home in Los Angeles to Las Vegas to visit family and friends. She tried to book the trip on Greyhound.com, but her text-to-speech software couldn’t interpret Greyhound’s website. She called Greyhound to book her trip, explaining that she could not use the website, but Greyhound still charged her a “convenience fee” for booking by phone. She tried to use the website again earlier this year, but the experience had not improved.

Ms. Thomas and four other blind Californians, along with the National Federation of the Blind, have now sued Greyhound in federal district court. The lawsuit alleges that Greyhound has designed its website and app so that they cannot be used by the blind. This violates the Americans with Disabilities Act and state laws, the lawsuit says. Continue reading